Q: Where are you located?
A: 30 miles south west of Washington D.C. See our “Contact Us” Page for a map of our location. We also have a shipping warehouse in Rogers, AR, outside of Bentonville.
Q: What methods of payment are accepted?
A: We accept most common forms of payment, subject to review and funds clearing, including major credit cards, check by phone, C.O.D (by FedEx only and subject to an additional charge). We also accept checks or money orders by mailed. All orders are subject to review and will not be processed and shipped until funds clear. Pricing and shipping charges are subject to review and change as described below. In the event there are any issues with orders, payment, prices, or shipping charges we will make every reasonable effort to contact you and orders will not ship until we are able to contact you and resolve the issue.
Orders are not shipped until they are reviewed and processed. Subject to all applicable laws, we reserve the right to refuse to do business with any customer.
SHIPPING
Shipping charges quoted on the website are estimates. Due to the nature of the product we ship, and what your order may consist of, dimensional charges may apply and may increase or decrease the shipping charges. We will do our best to ship from the warehouse closest to you and pack your order as efficiently as possible to lower the actual shipping cost. If we're able to do that, we may contact you to let you know the reduced amount.
If shipping charges increase, we will contact you before shipping the order. We cannot ship your order until we get approval from you to do so.
Some items may not be able to be shipped using the specified shipping method. We will contact you if that is the case. For example, very large packages cannot be shipped FedEx or USPS.
Canadian orders: Please note that shipping costs to Canada do not include GST and duties, so actual shipping costs will likely be higher. If so, we will contact you before shipping the order.
PRICES
All prices are subject to change without prior notice. We try to honor pricing, but should there by any pricing we can't honor, we will contact you.
SHIPPING METHODS
USPS Priority Mail will typically ship on the next business day. Priority mail shipping can take up to 10 business days. Shipping claims on USPS will not be filed until this amount of time has been allowed for delayed shipments. Claims with USPS will take up to 5 business days to process before items can be reshipped.
USPS Priority Mail™ delivery time is an estimate provided by USPS, NOT a delivery time guarantee. The package may arrive by the estimated displayed time, but it is NOT a promise or guarantee by USPS. Please take that into consideration when selecting Priority Mail as a shipping method.
FedEx Ground and UPS Ground will typically ship same business day or next business day.
FedEx Priority Overnight or 2 Day will typically ship same business day. We recommend you contact us via phone, (866) 872-1224, before placing any orders with expedited shipping to ensure accurate and quick shipping times and rates.
TRUCK FREIGHT SHIPMENTS
All Truck Freight shipments require that you are available to inspect and unload the shipment. Call ahead service and liftgate delivery service are available upon request (sometimes at an additional charge). If you are not available for delivery at the appointed time, the shipping company will charge a redelivery fee of typically $100.00.
Concerning damage / shortage for freight shipments:
Make sure you inspect the pallet for damage or shortage. The delivery receipt will mark how many pieces, boxes, hoses are on the shipment. Anything missing or damaged on the shipment MUST be marked on the delivery receipt or you CAN NOT file a claim, you will have to re-order those parts at cost.
